Refund Policy

Effective Date: 8th April 2024

Silkloom India LLP (“we”, “us”, or “our”) is committed to ensuring customer satisfaction with our products. This Refund Policy outlines our procedures regarding refunds for purchases made through our website, SilkloomIndia.com (the “Silkloom India”).

Refund Eligibility

  1. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within [insert number] days of receiving the item. We will provide instructions for returning the product for a refund or replacement.
  2. Incorrect Orders: If you receive an incorrect order due to our error, please contact us within [insert number] days of receiving the item. We will arrange for the return of the incorrect item and ship the correct item to you at no additional cost.
  3. Cancellation Before Shipment: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. If your order has not yet been processed, we will issue a full refund. If your order has already been processed and shipped, you may return the item in accordance with our Return Policy (link to Return Policy).

Refund Process

  1. Contact Us: To request a refund, please contact our customer service team at [insert contact information]. Please provide your order number and a brief explanation of the reason for the refund request.
  2. Return the Product: If your refund request is approved, we will provide you with instructions for returning the product. Please securely package the item and ship it back to us within [insert number] days of receiving approval for the refund.
  3. Refund Issuance: Once we receive the returned product and verify its condition, we will process the refund to your original method of payment within [insert number] business days. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution.

Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Customized or personalized products
  • Products that have been used, washed, or altered
  • Items purchased through third-party retailers

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at support@sillkloomindia.com

Last Updated

This Refund Policy was last updated on 13th April 2024.