Return Policy
Effective Date: 8th April 2024
At Silkloom India LLP (“we”, “us”, or “our”), we are dedicated to ensuring customer satisfaction with our products. This Return Policy describes how you can return items purchased from SilkloomIndia.com (the “Site”).
Eligibility for Returns and Exchanges
Unsatisfactory Products: If you are not satisfied with your purchase, return the item(s) within [insert number] days of receipt for a refund or exchange. This policy applies under the terms outlined below.
Unused and Unopened Products: To return an item, it must be unused, unopened, and in the same condition as when you received it. Ensure all original packaging, tags, and labels remain intact.
Return Process
Initiating a Return: To start the return process, contact our customer service team at [insert contact information]. Provide your order number and explain the reason for the return.
Return Authorization: After we approve your return request, we will send you a Return Merchandise Authorization (RMA) number along with instructions for returning the item(s).
Packaging the Return: Package the item(s) securely, including all original packaging, tags, and labels. Clearly write the RMA number on the outside of the package.
Return Shipping Costs: You must cover the cost of return shipping. We suggest using a trackable shipping service and purchasing shipping insurance since we cannot guarantee receipt of your returned item(s).
Processing Returns: Once we receive and verify the returned item(s), we will process your refund or exchange within [insert number] business days. We will credit refunds to your original payment method.
Non-Returnable Items
Non-Eligible Returns: Some items cannot be returned, including:
- Customized or personalized products
- Used, washed, or altered products
- Items purchased through third-party retailers
Damaged or Defective Products
If you receive a damaged or defective product, follow our Refund Policy for details on how to request a refund or replacement.
Contact Us
If you have any questions or concerns about our Return Policy, please reach out to us at support@silkloomindia.com.
Last Updated: This Return Policy was last updated on 8th April 2024.
